Understanding Our Refund Policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, the product must be in the original packaging. For 1 bottle purchase, it must be returned in its original container.  If it is a 3 bottle purchase, the 3 bottles must be returned and 2 of them must be in their original condition and containers.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us atsales@glowsupplement.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@glowsupplement.com and send your item to: 1450 Madruga Ave Ste 201, Coral Gables, FL, 33146, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 1450 Madruga Ave Ste 201, Coral Gables, FL, 33146, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What is Our Refund Policy?

Our Refund Policy is designed to protect our customers’ rights and ensure satisfaction. If you are not satisfied with your purchase, you can request a refund within a specified period. However, there are conditions that apply, and it’s crucial to understand these before making a claim. So, please review the terms outlined to ensure you meet the criteria for a successful refund.

How to Request a Refund

To initiate a refund, simply follow our straightforward process. First, gather your purchase details such as your order number and date of purchase. Then, fill out our refund request form accessible on our website. Because our team handles these requests promptly, you can expect a response within a few business days. However, be sure to check your email for any updates we may send regarding your request.

Exceptions to the Refund Policy

While we strive to accommodate all refund requests, some items may be non-refundable. For example, digital downloads and customized products typically do not qualify for refunds. This policy exists to maintain fair practices for all customers. So, before completing your purchase, always review the product details and our refund policy to avoid any surprises later.